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Customer Testimonials


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2012 Support and Training View ECS Event Testimonials

"The install went very well. We have been plugging along and have not had to call either Anjy or Sophia . . . yet-- which is a credit to their training.
Geneva Krag - Lake Elsinore Unified School District, January 24th, 2012

2011 Support and Training

"Thank you so much, Bich, for taking my call and getting this information to me so quickly.  Another case of ECS Imaging Tech Support doing a phenomenal job… you especially! Merry Christmas and Happy New Year to all of you and your families!"
Jennifer Bustamante - City of Riverbank, December 22nd

"By the way, I’ve never worked with Shelby before, but he was completely professional during the entire process. He showed a tremendous amount of poise and patience. I think you guys have a great “senior lead tech” in the making. ;-)"
Justin Lasley - Brown Metals Corp., November 22nd

“Training with Anjy went well.  She is very helpful.  Her “how to” manuals (based on our training topic – specific to our organization) are the best!”
Lorna Cloke – City of Rancho Palos Verdes, September 27th

“Israel was very accommodating and clearly answered my questions.  Thank you!”
Lorna Cloke – City of Rancho Palos Verdes, September 27th

"Sophia, was a pleasure to work with; all who were involved noted she was very helpful and flexible. Thank you"
Mr. Ross Miyashiro - Long Beach City College, September 23rd

“Hi Anjy, Thanks again for all your help today.  Thanks for the great scanning and snapshotting manuals. You’re the best!”
Lorna Cloke - City of Rancho Palos Verdes, September 21st

“Shelby is awesome!”
Sandra Bobek – City of Vista, September 9th

"The installation went well.  Bich was very professional and accommodating. Thank you for following up."
Julie DeArman - St. Mary's Medical Center, September 7th

"Yes he [Jesse] did a fine job as always. He is a pleasure to work with and is very knowledgeable. Thank you for all the help."
Leonard Harrison - Val Verde USD, September 1st

"Everything is fine now.  Jesse always does such a great job."
Heather Mishra - USC Contracts and Grants, August 30th

"Michele did a great job getting us going"
Leslie Strohm - Soquel Creek Water District, August 30th

"Kuddo’s to your employee Bich Pham who worked diligently with Regina to resolve issues she’s been having with Agenda Manager ever since her computer was upgraded. Just wanted you to know you have a winner on your staff."
Renee Elliott - City of Union City, August 22nd

"Jesse was great, the move went smoothly and I think we are all set. Thanks"
Leigh Houck - MedAmerica Billing Services, August 9th

“Hi Bich! Thanks for your help. I think we are good on this end.  Thanks for creating the folders. You are awesome! Have a great day!”
Sandy Magallanez - Chino Valley Fire District, August 3rd

"Just wanted to let you know that Sophia got everything fixed up for me today.  We’re back in business, thank you for the prompt, effective support.  You guys have impressed me so far."
Sean Barclay - Tahoe City Public Utility District, August 2nd

“Yes, he was an excellent technician providing excellent service… as usual!  Thank you!”
Jennifer Bustamante – City of Riverbank, July 26th

“The installation went great.  Michele was very thorough in her explanations.”
Sean Barclay, PLS – Tahoe City Public Utility District, July 19th

"It [training] went very well, thank you. We're planning to train again next month, and will submit a request soon."
Ted Vegvari - City of Rancho Palos Verdes, July 19th

“Shelby was extremely helpful”
Stella Smith - Riverside County First 5, July 19th

“Yes, great support as always.”
Scott Gilliland – City of San Leandro, July 19th

“Everything went well, she [Anjy] has been extremely helpful.”
Sandra Piva – City of Pomona, July 14th

"Jesse is Awesome!"
Heather Mishra - USC Contracts & Grants, June 28th

"Michele was great as usual.  She completed the setup on our scanner and worked with staff on how to use it properly.  Thank you for checking in."
Eileen Duffy - Authority of the City of Alameda, June 27th

“Yes, Bich was extremely helpful.  I now have things better documented and we accomplished what we needed to get done.”
Brad Rosen – City of Poway, June 16th

“Sophia and Anjy were very helpful.”
Lorna Cloke – City of Rancho Palos Verdes, June 16th

“Yes, Jesse was very helpful and was able to solve my problem.”
Rich Jenness - SoftFile, Inc., June 16th

"I just wanted to share that all went really well.  Michele is very knowledgeable of the product server and client side. She also works so well with diverse personalities.  She is fast and thorough. The upgrade went very well as every project in my experience with laserfiche and working with Michele. Michele knows the product so well and is so well-versed in all aspects of Laserfiche that the process is really smooth.  Everyone is very happy with the results of this upgrade and the great tech support that your Company provides in Michele and every tech that I have dealt with, makes Laserfiche winning software."
Maryann Kaehler - Marin Community College District, June 9th

"Shelby was great in assisting us; and it is now working. Thank you."
Sue Martin - Riverside County Human Resources, June 9th

“Anjy Divine and Sophia were true professionals and assets to your company. They fine tuned the settings on my Laserfiche to make it as user friendly as possible. It is of utmost importance that I am accurate and thorough handling records. Anjy made my scanning duties quick, accurate, and easy.  Thank you!”
Diana Colwell – Santa Ana USD, June 9th

It [training] was GREAT!
Mary Ann Henriques - Diamond Foods, June 8th

“Jesse was great as always. He is a great asset to your team. Thanks for all the help.”
Leonard L. Harrison III – Val Verde USD, May 31st

“Michele once again proved very knowledgeable and pleasant to deal with. We appreciate her patience during the training.”
Jake Bragonier – Madera USD, May 27th

“Yes, Sophia was very helpful – thank you.”
Leslie Naritelli – Olivenhain Municipal Water District, May 27th   

“Great, as always. Bich solved my problem.”
Scott Gilliland – City of San Leandro, May 27th

“Israel did an excellent job with the migration project.”
Leon Zaychik – Los Angeles County Office of Education Human Resources, May 20th

“The installation and training went excellent.  Both ladies were professional, helpful, and knowledgeable.  The way that they trained us made it very easy for us to understand and learn.  They were patient and friendly and were very much appreciated.”
Fabiola Figueroa – Rio Hondo College, May 13th

“Excellent service, on time, quick, professional and everything worked perfectly after she left.”
Daniel Landon – City of Hesperia, May 11th

"Jesse was extremely helpful and knowledgeable.  Pete also was a valuable partner in the training."
Pari Sadri - West Valley Mission College Dist., March 29th

"Yes, Michele is terrific.  Please let her know how much I appreciate her help."
Eileen Duffy - City of Alameda Housing Authority, March 29th

"Excellent service as always!"
Scott Gilliland - City of San Leandro, March 28th

"Hi there, The training went great.  Michele was very helpful. Thanks"
Terri Mann - Medamerica Billing Services, Inc., March 28th

"It [Training] went very well.  The users are getting better at learning what to ask.  That’s the key to a well-focused training.  It helps that Michelle always knows the answers."
Ken Johnson - Vacaville USD, March 28th

"The licenses have been applied.  The Rep that assisted me yesterday was wonderful! Thank you for your help and this issue is resolved.  :)"
Thomas Gates - San Bernardino County Superior Courts, March 11th

“The training was great and very helpful. I have found the staff to be very informative and user friendly. “
Leonard Harrison – Val Verde USD, March 3rd

“Yes, this is taken care of---thank you so much!  Bich rocks!”
Lara Weisiger – City of Alameda, February 25th

“Israel provided outstanding support and we accomplished our goal of moving LaserFiche to a new server machine.  I'm most pleased with the service provided.”
Butch Hoffman – Gateway Community College, February 25th

“The most outstanding trainer [Anjy Divine] that we have ever had.”
Evelyn Clark – City of La Verne, February 24th

"Good morning and thank you for the upgrade and the training.  Anjy did a great job training us!  She was extremely helpful."
Marie Michel Macias, MMC - City of Pomona, February 19th

"Yes, Michele was able to answer all my questions.  She makes everything easy to understand and has the patience of a saint."
Mary Alsbury - South Tahoe Public Utilities Dept., February 17th

“It has been my pleasure working with you also and your team at ECS Imaging.  Your company and product has made our lives so much easier here at CUSD and I thank you for that.”
Darla Crouse – Capistrano USD, February 16th

“Thank you for your outstanding support.   We really appreciate your help.  This one was definitely a weird one so thank you for sticking with it for as long as you did.”
Larry Sax – City of Cupertino, February 11th

“Thank you for responding quickly and for your help over the phone.”
Sarah Salas – Santa Ana College, January 28th

"Thank you for the follow-up on this matter, it gives me the opportunity to report that Shelby is a pleasure to work with! Shelby was able to assist me with all of the Agenda Manager issues that I presented to him. I will not hesitate to contact your office if necessary."
Eva Heter - City of Hesperia, January 5th

"Hi Anjy:  I was reading the ECS Imaging Newsletter that just came out AND saw that YOU Anjy Divine, Received the Semi-Annual Employee of the Year AWARD!!!  CONGRATULATIONS…you very much deserve the recognition.  We here at OMWD certainly appreciate all that you do!!!  I wish you a very Happy New Year and keep up the good work!  Leslie"
Leslie Naritelli - Olivenhain Municipal Water District, January 4th