Customer Testimonials
| 2012 Support and Training | View ECS Event Testimonials |
"The install went very well. We have been plugging along and have not had to call either Anjy or Sophia . . . yet-- which is a credit to their training. |
|
| 2011 Support and Training | |
"Thank you so much, Bich, for taking my call and getting this information to me so quickly. Another case of ECS Imaging Tech Support doing a phenomenal job… you especially! Merry Christmas and Happy New Year to all of you and your families!" "By the way, I’ve never worked with Shelby before, but he was completely professional during the entire process. He showed a tremendous amount of poise and patience. I think you guys have a great “senior lead tech” in the making. ;-)" “Training with Anjy went well. She is very helpful. Her “how to” manuals (based on our training topic – specific to our organization) are the best!” “Israel was very accommodating and clearly answered my questions. Thank you!” "Sophia, was a pleasure to work with; all who were involved noted she was very helpful and flexible. Thank you" “Hi Anjy, Thanks again for all your help today. Thanks for the great scanning and snapshotting manuals. You’re the best!” “Shelby is awesome!” "The installation went well. Bich was very professional and accommodating. Thank you for following up." "Yes he [Jesse] did a fine job as always. He is a pleasure to work with and is very knowledgeable. Thank you for all the help." "Everything is fine now. Jesse always does such a great job." "Michele did a great job getting us going" "Kuddo’s to your employee Bich Pham who worked diligently with Regina to resolve issues she’s been having with Agenda Manager ever since her computer was upgraded. Just wanted you to know you have a winner on your staff." "Jesse was great, the move went smoothly and I think we are all set. Thanks" “Hi Bich! Thanks for your help. I think we are good on this end. Thanks for creating the folders. You are awesome! Have a great day!” "Just wanted to let you know that Sophia got everything fixed up for me today. We’re back in business, thank you for the prompt, effective support. You guys have impressed me so far." “Yes, he was an excellent technician providing excellent service… as usual! Thank you!” “The installation went great. Michele was very thorough in her explanations.” "It [training] went very well, thank you. We're planning to train again next month, and will submit a request soon." “Shelby was extremely helpful” “Yes, great support as always.” “Everything went well, she [Anjy] has been extremely helpful.” "Jesse is Awesome!" "Michele was great as usual. She completed the setup on our scanner and worked with staff on how to use it properly. Thank you for checking in." “Yes, Bich was extremely helpful. I now have things better documented and we accomplished what we needed to get done.” “Sophia and Anjy were very helpful.” “Yes, Jesse was very helpful and was able to solve my problem.” "I just wanted to share that all went really well. Michele is very knowledgeable of the product server and client side.
She also works so well with diverse personalities. She is fast and thorough. The upgrade went very well as every project in my experience with laserfiche and working with Michele.
Michele knows the product so well and is so well-versed in all aspects of Laserfiche that the process is
really smooth. Everyone is very happy with the results of this upgrade and the great tech support that your
Company provides in Michele and every tech that I have dealt with, makes Laserfiche winning software." "Shelby was great in assisting us; and it is now working.
Thank you." “Anjy Divine and Sophia were true professionals and assets to your company. They fine tuned the settings on my Laserfiche to make it as user friendly as possible. It is of utmost importance that I am accurate and thorough handling records. Anjy made my scanning duties quick, accurate, and easy. Thank you!” It [training] was GREAT! “Jesse was great as always. He is a great asset to your team. Thanks for all the help.” “Michele once again proved very knowledgeable and pleasant to deal with. We appreciate her patience during the training.” “Yes, Sophia was very helpful – thank you.” “Great, as always. Bich solved my problem.” “Israel did an excellent job with the migration project.” “The installation and training went excellent. Both ladies were professional, helpful, and knowledgeable. The way that they trained us made it very easy for us to understand and learn. They were patient and friendly and were very much appreciated.” “Excellent service, on time, quick, professional and everything worked perfectly after she left.” "Jesse was extremely helpful and knowledgeable. Pete also was a valuable partner in the training." "Yes, Michele is terrific. Please let her know how much I appreciate her help." "Excellent service as always!" "Hi there,
The training went great. Michele was very helpful.
Thanks" "It [Training] went very well. The users are getting better at learning what to ask. That’s the key to a well-focused training. It helps that Michelle always knows the answers." "The licenses have been applied. The Rep that assisted me yesterday was wonderful! Thank you for your help and this issue is resolved. :)" “The training was great and very helpful. I have found the staff to be very informative and user friendly. “ “Yes, this is taken care of---thank you so much! Bich rocks!” “Israel provided outstanding support and we accomplished our goal of moving LaserFiche to a new server machine. I'm most pleased with the service provided.” “The most outstanding trainer [Anjy Divine] that we have ever had.” "Good morning and thank you for the upgrade and the training. Anjy did a great job training us! She was extremely helpful." "Yes, Michele was able to answer all my questions. She makes everything easy to understand and has the patience of a saint." “It has been my pleasure working with you also and your team at ECS Imaging. Your company and product has made our lives so much easier here at CUSD and I thank you for that.” “Thank you for your outstanding support. We really appreciate your help. This one was definitely a weird one so thank you for sticking with it for as long as you did.” “Thank you for responding quickly and for your help over the phone.” "Thank you for the follow-up on this matter, it gives me the opportunity to report that Shelby is a pleasure to work with! Shelby was able to assist me with all of the Agenda Manager issues that I presented to him. I will not hesitate to contact your office if necessary." "Hi Anjy: I was reading the ECS Imaging Newsletter that just came out AND saw that YOU Anjy Divine, Received the Semi-Annual Employee of the Year AWARD!!! CONGRATULATIONS…you very much deserve the recognition. We here at OMWD certainly appreciate all that you do!!! I wish you a very Happy New Year and keep up the good work! Leslie" |
|